Updates from January, 2010

  • STW Maintenance on 1/30/10

    Jen 10:06 am on January 28, 2010 | 0 Permalink | Reply

    Dear Customer,

    Please be advised that a scheduled maintenance on the StreamTheWorld Client Zone\User Zone will occur starting Saturday, January 30th @ 2:00PM until Saturday, January 30th @ 11:59PM, eastern time zone. At times during this maintenance, access to the Client Zone\User Zone will be slow, reports may take some time to generate and the results or data may be inaccurate. We recommend that all non essential reporting be postponed until after the maintenance.

    This maintenance is NON IMPACTING to the streaming services.

    In the event of a service affecting failure or a system malfunction please dial the following number :

    1 (800) 939-9413

    PLEASE LEAVE A MESSAGE, A MEMBER OF THE SUPPORT TEAM WILL CALL YOU BACK WITHIN 20 MINUTES.

    In the event that the received support service is inadequate or not satisfactory, please contact Mr. Jean Bernard at:

    +1-514-945-0543 or at : jean.bernard@streamtheworld.com

    Jean Bernard
    Director, Operations

     
  • Drupal Gardens & Cupcakes.

    Mat Giordano 8:34 am on January 27, 2010 | 1 Permalink | Reply
    Tags: cupcakes, Drupal, drupal gardens

    As I figure out my plan of action for the day to stay uninformed about the Apple Tablet and just watch the keynote on my iPhone when I get home later (sounds much easier in theory) I thought I’d share a quick couple nuggets with everyone.

    Until now, we’ve really only seen Drupal as a service that requires us to download the core and run the code from a server. The beta launch of Drupal Gardens is possibly the Ning/Wordpress solution to that issue. Not as much a standalone web solution as it is a way to quickly set up microsites that are socially powered for promotional purposes, it presents itself as a really great tool for corporations such as ours to have in-market solutions for fast deployment.

    Plus it’s free until the end of 2010 – peep the demo below and then grab your invite here:

    Also in totally irrelevant news, these brain slug cupcakes by Alicia Traveria are Futurama-awesome. Carpe diem!

     
  • New Brightcove Support URL

    Jen 9:16 am on January 26, 2010 | 0 Permalink | Reply

    Hello we have signed up for the Silver Support package with Brightcove.  This means we will have a quicker turn-around time when problems arise.

    Email
    To report an issue and receive email support, please complete the form at this link:
    http://studio.brightcove.com/support/premium_support_form_s.cfm
    It is essential to use the above link (instead of the Support link on the website) to ensure your issues are prioritized appropriately.

    If you would like to check the status of the service or major feature updates, please review and bookmark this page:
    System Status <http://support.brightcove.com/en/system-status>  

    Lastly, they also encourage you  to visit our Help Center <http://support.brightcove.com/en>  to search their knowledge database and libraries for comprehensive support documentation, including articles, how-to’s and FAQs. They also have an active Online Community for Publishers and Developers <http://community.brightcove.com/en/>  where you can also find assistance and best practices.
    Any questions just let me know!

     
  • Great article about email open rates

    Jen 4:05 pm on January 25, 2010 | 0 Permalink | Reply

    Hello All!  I found a very helpful article regarding email open rates -

    http://www.email-marketing-reports.com/email-open-rates/average.htm

    Enjoy!

     
  • Buffalo’s WKSE and WTSS 2.0 Site’s Launch

    Admin 3:20 pm on January 22, 2010 | 0 Permalink | Reply

    Hello,

    I’m happy to announce that Entercom Buffalo’s  WKSE “Kiss 98.5″ and WTSS “Star 102,.5″ websites have both launched, one right after the other.  The market webmaster, Heather Harwood, has worked hard implementing her vision on the design while not compromising the content offering on the websites.

    I always enjoy Heather’s design sense, and it shows on these sites.  They both have an energy that match the formats of the stations.

    The Star website is a great example of embracing social networking into their host’s profiles.  Entercom Digital’s new Twitter integration into QuickPosts has been implemented for their hosts on this site.  I’m encouraged to see this seemlessly blending into the Quickposts website’s without any problems.

    On Kiss, (again, I love the design) props to the morningshow’s Janet & Nick’s blog.  They put up a post nearly every day.  I am always happy to see this.  It is so important to have consistant postings from a show on the site.  The latest posts are added to the center area of the homepage, making a strong link into the blog and improving it’s value to the site.  If you need some direction on how to do this, please contact the Digital staff or even ITM.  We both can give you some direction on how to do this.

     
  • Seattle’s KISW 2.0 Website

    Admin 2:44 pm on January 22, 2010 | 0 Permalink | Reply

    KISW-HomepageKISW in Seattle - http://www.kisw.com

    Charlie Lybecker is the Seattle Webmaster and part-time Entercom Digital staff member.  Many of you may have worked with Charlie now and then.  Charlie brings a long career or overseeing and developing radio station websites, and it shows in his masterpiece KISW.com.

    We should all look closely at the KISW website for features that could benefit our own websites.   I notice implementations on KISW.com of many of the features we had discussed while designing this project.  It is reassuring to see them successfully added.

    What I love about KISW.com is it creates buckets of information on inside pages, not just the home page. Going into the BJ Shea page, for instance, you see the page has content similar to a site homepage.

    • It’s own flipper linking to key pages for the  show (I personally enjoy the BJ Shae “Out Pick Lil Mick” page).
    • Audio section listing audio clips specific to the show
    • Blog section listing links to recent blog posts and teasers
    • Video player for video from the show

    A nice package if you ask me.

    Other areas of interest are:

    • Weather through InterTech.  Few stations know that this is content offered by ITM for free.  Just ask ITM to add this to your site.
    • Traffic information that was gathered from the Washington D.O.T. website
    • The KISW station Schedule that integrated the same system KDFC created for their website.  Charlie and the Digital team set this up in no time.  All it took from Charlie was modifying the styles to match his site.  NOTE: If any of our stations would like their own copy of this, please ask.
    • Of course the gratuitous photos for the lads.  Notice how the page links to the photo galleries for each model.

    Nice work Charlie!

    Next up Buffalo’s two launches.

    ~n

     
  • Banksy, Tweeting from Space, & the ABCs.

    Mat Giordano 9:47 am on January 22, 2010 | 1 Permalink | Reply

    Happy Friday everyone. Thought I’d share some inspirado from this week.

    I thought this ABCs of Branding poster series was really brilliant:

    ABC Branding poster design

    You can see the full collection over at Logo Design Love.

    This week also brought us our first tweet from space! I’m a dork so I thought it was super neat.

    Also, if you have a minute check out this trailer from now-famous London street artist Banksy’s new film that will be at Sundance next week:

    Hope everyone has a great weekend!

     
  • Keeping up with the Tweets!

    Tracy West 4:18 pm on January 20, 2010 | 0 Permalink | Reply

    In our last conference call Emily showed us a really good way to have our Twitter posts post on our webpages by using HootSuite.com.  And it is a pretty cool program.  But I was already in the process of working with Intertech to build a widget that shows our Tweets.  Fawad came up with a perfect widget that was easy to set up through either a station Twitter account or a personal Twitter account.  You can see an example here:  http://www.newsradioword.com/ .

    tweets_screenshot

    It’s really easy to set up, you can choose your colors for the widget, the height and width, and once you’ve set up your list in your Twitter account, you just add the list to the widget.  Plus, once posted it’s easy for listeners to click on your Tweet and get to the persons account so they can start following!

    If any one wants help with this I know Fawad would love to help and I’m more than happy to explain it to folks.

    Tracy

     
  • Brightcove Service Upgrade – Thursday, January 21st

    Jen 9:33 am on January 20, 2010 | 0 Permalink | Reply

    We would like to inform you of a scheduled Brightcove service upgrade this Thursday, January 21st.

    Event details
    • Event:  Brightcove Scheduled Service Upgrade
    • Start Time: Thursday, January 21st, 2010 at 12:01 AM ET / 5:01 AM GMT
    • Duration: Up to 2 hours to complete
    • Release Contents:  Features and Service Changes
    • Expected Impact:  Low to zero impact is expected to the Brightcove Service during this time. Brightcove players are expected to continue to load during this maintenance window. Access to the Brightcove Studio during this time should be available and uploads will continue to process.
    • System Status:  View system status page
    We will be closely monitoring all services during the upgrade. For real-time updates on the status of the upgrade, please view the System Status Page on the Brightcove Support website.
    Thank you for your support while we continue to enhance the Brightcove online video platform! If you have any additional questions, please contact Brightcove Support.
    Regards,
    The Brightcove Team

     
  • 4 Tips for Tweeting: Get Zen + Get Productive!

    emarti 12:41 pm on January 19, 2010 | 0 Permalink | Reply
    Tags: tips,

    4 Quick, Easy Tips that even a seasoned Tweeter should take a look at. Or if you’re just beginning, these are great points to start with!

     
    http://mashable.com/2010/01/12/zen-socia...

    1. Approach With a Beginner’s Mind


    meditation image“In the beginner’s mind, there are many possibilities; in the expert’s, there are few.” – Zen Master Suzuki Roshi

    It seems that more and more people are claiming to be experts of one kind or another, and many of them are using social media. In fact, recent reports suggest that there are now over 15,700 people claiming to be social media experts on Twitter.

    There is nothing wrong with experts. I am sure many who claim to be are quite skilled and knowledgeable. However, the question is not only how much we know, but how much are we willing to learn from our time on social media?

    The person who thinks he “knows” or is an “expert” is often less open to new learning. In the age of social media, things change so fast that what we knew about a subject yesterday may not apply to today. What matters is less about what we knew in the past, and much more about how open we are to learning today. This applies especially to social media.

    Lesson: Rather than focus on what you know when engaging in social media, focus on what you can learn.


    2. Give What You Want to Receive


    baton imageZen student asks, “I am very discouraged. What should I do?”” Zen teacher responds, “encourage others.”

    There are countless ways that social media can help us with everything from our business to our social life. However, while there is much to gain from social media, we could also say there is much to give to social media too. From a Zen perspective, it is important to give what we wish to receive. Want to find more customers for your business on Twitter (Twitter) or Facebook (Facebook)? Help others find customers for their business. Feel like you deserve more praise online? Praise others more. Want more people responding to your tweets? Respond to their tweets more. Tired of reading meaningless tweets? Make the effort to post meaningful ones yourself.

    If we approach social media focused exclusively on what we can gain or what we think we should get, we set up a division in our relationships, one that often ends up preventing us from receiving the very thing we seek. When we give what we want to receive, it changes the dynamic such that, ironically, we are more likely to get what we seek.

    Lesson: Focus not only what you can gain but also what you can give.


    3. Only Add Useful Content


    speak no evil image“Do not speak unless you can improve on silence.” — Zen saying

    The tools of social media give us countless ways to share content with people across the world. They do very little, however, to ensure that content is useful or purposeful. There is often the belief that to be active and effective on social media one has to post consistently, letting people know throughout the day what we are doing and thinking.

    However, just as great music is in part the relationship between sound and silence, we could say that for Twitter and Facebook updates, what matters is not just the content of our posts, but also the amount of space between them. I am sure we all likely follow people on Twitter who may not tweet everyday, but when they do, we are excited to read what they post. It is the quality of their tweets that matters more than the quantity of them.

    Lesson: Post not to fill empty space, but to add value.


    4. See Differently


    vision image“Look out from the frameless window of a long pause. Let the images come to you rather than chasing outward after them…. If you want to see differently, you’ll have to look differently.” — Ji Aoi Isshi

    A key element to Zen is to focus not only what exists in the external world, but to also be attentive to the internal lens from which we view it. If a cup is filled half way with water, one person could see it as half empty, another as half full. The cup, however, is what it is.

    In the same way, we can have a million followers on Twitter, then look at Ashton Kutcher who has over 4 million, and think, “I am way behind” and approach the service with the desire to “catch up.” Or we can have 20 followers, and think, “Cool, twenty people want to read my tweets,” and engage with Twitter from a positive state of mind. The number of followers we have often has little to do with the positive or negative attitude with which we approach the service. What matters is less about our number of followers, and much more about how we “see” or “look” — the mental approach we take.

    Lesson: Focus more on the mental approach you take, and less on comparing yourself with others.

     
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