We are writing to notify you that we will be conducting maintenance on Thursday, December 3rd, 2009.
Event: Brightcove Service Maintenance – December 3rd, 2009.
Timing: Maintenance will begin on Thursday, December 3rd, 2009 at 12:01AM ET/5:01AM GMT. The necessary upgrades will take up to 30 minutes to complete.
Expected Impact: Low to minimal impact is expected to the Brightcove Service.
Some customers may experience temporary, intermittent network timeouts with this maintenance. This means that some customers may experience temporary intermittent playback as well as intermittent access to the Brightcove Console and Studio. Some customers may also experience temporary intermittent timeouts with api’s, and minimal latency with upload processing.
Description: A necessary hardware replacement will be conducted at this time.
For real-time system status, please refer to our system status page:
http://support.brightcove.com/en/system-status
We appreciate your patience while we enhance our service.
Regards,
The Brightcove Team

